FAQ
*Please note that weekends and holidays (such as New Year's Day, Martin Luther King Jr. Day, and New Year's Day) are not included. National holidays, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas are not considered business days.
Frequently Asked Questions
How can I contact you?
Our website offers online customer service 24 hours a day, 7 days a week, or you can email us at support@niceovo.com.
How much does shipping cost?
We offer courier service at a flat rate of £3.99 per order. Orders over £30 qualify for free shipping.
What payment methods does niceovo.com accept?
We currently accept credit cards and PayPal. If you prefer an alternative payment method, we are happy to help!
Please contact us directly at support@niceovo.com to arrange payment.
Is it safe to shop online at support@niceovo.com?
Absolutely! We use GeoTrust Secure Sockets Layer (SSL) encryption technology to ensure the secure transmission of your personal information over the internet. We do not store or share your credit card information with third parties.
Do you have any questions about your order? Contact us at support@niceovo.com. We will contact you and offer you alternative ordering options!
How can I change or cancel my order?
Do you want to change your order? Please contact us at support@niceovo.com within 8 hours of placing your order. We cannot process any changes after this time.
How can I track my order?
After your order has been shipped, we will send you an email with a tracking number. If you do not receive this email, please contact us at support@niceovo.com.
What is a pre-order? Can I cancel my pre-order?
A pre-order is an item that you order before it is delivered. You can cancel your order before it is fully processed. To cancel your order, please email us at support@niceovo.com.
I ordered a pre-order set. Will the items be shipped separately?
We ship all items as soon as they arrive. If you would like to receive the item in stock first and then pre-order it, please email us at support@niceovo.com.
What is your return policy?
We offer a 14-day hassle-free return policy.
Items must be in their original condition, with the return label and hygiene seal attached. Items must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept returns for items that do not meet the above requirements.
niceovo.com offers a full refund (item price minus original shipping costs).
All returned items can be sent to our US returns warehouse.
How do I request a return?
Requesting a return has never been easier!
We offer a 14-day hassle-free return policy. To initiate a return, please email us at support@niceovo.com within 14 days of receiving your package. Please use the email address you used to place your order.
Please note that we can only refund the original shipping costs of returned items if the item is defective. We also cannot refund the cost of returning the goods.
Once we receive the goods, we will either send a new item or refund the purchase price (the price of the item minus the original shipping costs).
We are not responsible for lost returned goods. We recommend returning the goods by registered mail and providing a tracking number.
What happens if the goods I receive are damaged or defective?
We strive to ensure that all goods sold are of the highest quality. However, if you have any concerns about faulty or damaged goods, please email us at support@niceovo.com so that we can investigate the matter as quickly as possible.